Q:Not satisfied after receiving your items ?
A:If you’re not entirely happy with your items don’t be in a rush to leave a negative comment,please let us try and make things right! Feel free to reach out to our customer service team and will reach out to our customer service team and we will try to our best to find a solution you can be happy with .
Q:Will the color i see be the color i receive?
A:All image are taken of the item you will be receiving.Images are professionally edited to color match as best as possible . However ,due to different screens , color contrast displays, and lighting , colors may vary slightly
Q:I have made my payment , when can i expect my items to be shipping to be shipped?
A:we appreciate your patience with us .After your payment has been completed,our warehouse will ship your package within 3 business days . for any urgent orders ,please make a note and inform our customer service team as soon as possible . If you have any questions about shipping,please feel free to contact our customer service team .
Q:How to process a return ?
A:if you are feeling unsatisfied with your order , we do offer a return service .please log into your account and click to request a return . Do not send your items back to where your package was shipped from as our returns address may vary ,the items must be unused ,undamaged ,and with the original packaging.There may be a returns fee .
Q:How are the items shipped ?
A:We generally offer free shipping (except in some remote countries) and paid express shipping .
Q:Can i modify the order information or cancel the order at any time ?
A:Once the package has been marked as shipped , we can no longer modify or cancel the order .
Wholesale & DROP SHIPPING
Wholesale : provide discount
Drop shipping : send to your customers directly and remove information about us ( if you like )
Refer to the size chart on our product details page . our size is Asian sizing .Size measured by ourselves,
sometimes has some errors, but always within 3cm.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.