Dear Friends,
1) Please track your parcel from:17track net .com
2) If any delay for your order, please ask me to extend/prolong the order time before open dispute. Thanks a lot.
3) please note your full name and full address, or else parcels will be returned. Very important for Russia parcels
4) If you are not sure which size you should choose, please tell me your weight and height and other measurements if you know, so that I can advise you best size
Wish you a happy life!
CUSTOMER SERVICE
Shipping:
1.We will ship out items out within 1-7 days after you made the payment.
2.WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
3.We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
5.if you order over $300 we could send by EMS/DHL/TNT/UPS by free ,but you need leave a message about this.or contract with us .or we will send by the way you choose.
Payment:
1) Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW on aliexpress.
2) You have 3 days to play after you place an order successfully.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry again. Please send an email to aliexpress for help.
Tax:
1.We are not responsible for any custom duty or import tax.
Return & Refund:
1.If there are any problems with our products,Contact us before returning or open dispute.We will contact you in 24hous.
2.All iterms must be returned in their original condition, or we will refuse to make a refund.
3.The buyer is responsible to all charges occurred in returning process.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
