Dear Customer :
Here are some tips about size before you buy it,
Please choose the shoes size according to your foot length, NOT insole length.
If your feet is wide or thick, please choose a larger shoes size.
Before choose your size , you’d better measure your feet length.
How to Measure Feet Length
Please measure your feet length carefully, with the method of the picture below:
Carefully read size chart before purchase!different products have different size chart.
When buying shoes,choose the size according to your foot length ,it is equal to CHN size,just check the CHN size when you receive the shoes.
If you have any questions,please contact Customer Service
Mostly,we will ship your orders in 1-5 working days.
Logistics may delay due to holidays,babweather or other force majeure factors.
If the delivery date is coming,but you haven’t receive the item,contact us to extend the time of receipt.
When you receive the goods,please check immediately whether it matches your order.If you want to exchange the items received,you must contact us in 7 days after the receipt of your order.
Any questions please contact us at first,but NOT open a dispute or leave a negtive feedback!We will give you a satisfied respond within 48 hours.
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.