To ensure the shoes not deformed and not damaged by squeeze, all of our shoes will be package with one inflatable bag to replace ”shoe box”, If you still want the box, please leave messages to us
We will ship your orders within 3 business days after receive the confirmation of your payment from Aliexpress.
When you choose a free shipping courier, we will choose a better courier company according to different country, if you have paid money for the shipping, we will follow your choice of courier to ship.
1. Your item will be shipped out after the Aliexpress verified in 1-2 days,In special cases,maybe it will be 3-5 days.
2. We ship all of our items via ePacket,SF,China Post Air Mail,DHL,TNT,UPS,EMS or Other Posts of Countries etc. Shipping by ePacket,Post Air Mail,usually it takes 20-70 days,Shipping by DHL, usually it takes 5-7 work days to arrive. It may take longer due to delay in Customs clearance,holidays,weather or the factors of force majeure.
3. We will send you a tracking number after we ship your item,please check it and keep in touch with your local Post Office or Express office.
4. Please note that buyers are responsible for all additional customs fees,brokerage fees,duties and taxes for importation into your country. These additional fees may be collected at time of delivery.We will not refund shipping charges for refused shipments.The shipping cost does not include any import taxes,and buyers are responsible for customs duties.
Return and Exchange:
1. 100% of all delivered items in good quality and under strict examination before shipped.We will try our best to avod any quality problems.
2. If you are not satisfied when your receive your item,please return it within 15 days for a replacement or money back. Please contact us before you reture the items. The Buyer should be sure that the items returned are in their original conditions.If the items are damaged or lost when they are returned, the buyer will be responsible for damaged or lost,we will not give the buyer a full refund. (Back and forth the transport expense should undertake by the buyer)
1. Your satisfaction and positive feedback is very important to us. Please give us a positive feedback and 5 stars if you are satisfied with our shoes and services.
2. If you have any questions with our shoes or service,please feel free to contact us first before you give us a negative feedback. we will try our best to solve the problems and provide you with the best customer service.
Please contact us when you have any questions. All email or messages will be replied in 24 hours
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.