1. Preparing Time:Please confirm shipping ADDRESS carefully when you place the order(s).items will be ship out within 1-3 days after the payment cleared.
2. Please kindly do not 1-3 low scores on shipping cause the overseas shipping will be affected by many factors such as Bad weather,Customs clearance, Post strike etc.Normally,15-60 days to reach the destination,different countries arrived at differnt times. but if the total pricing of your order is less than $5.00, this service is UNABLE to be tracked.
3. In the event of the customs declaration, act of God or the holiday seasons, the delivery period maybe extended for additional15-20 days. No liability shall be imposed on us for the delay due to any of above situations.
4. If you have not received the items you ordered after 60 days from payment, please contact us. We will get back to you as soon as possible.
About Customs Duty.
In consideration of our customers’ benefit, We are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control we can’t guarantee no tax fee and will not bear any tax fee. We sincerely apologize for any inconvenience this may cause you.
Please kindly contact us before any neutral or negative feedback, we would try our best help.
In the following cases, the buyer pays for the return of the goods, or retains the goods and agrees with the seller on the amount of the return.
1. The goods received by the buyer are not stated above.
(Note: Due to the difference of display resolution and brightness, there may be a small color difference in practice, which has no significance for the product itself, all the size information provided is manual measurement, which may lead to 0.5-1 cm allowable error. Thank you very much for your understanding.
2. Items with quality problems.
(Note: Because of the low quality, it is almost impossible because all the products we offer are of high quality and competitive prices.) There’s no need to worry.
3. Can I buy a lot in your store?
(Note: Yes. If you want to buy in large quantities, you can contact us to discuss the wholesale price. We will give you the best price.
If you have any other questions, please feel free to contact us. Rosaline will always provide you with the best services and products
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.