If the package you received is damaged,Please do not leave negative feedback, contact us as soon as possible. Due to the time difference, we will reply your message within 24 hours and give you a satisfactory solution. Your five-star feedback is our greatest encouragement
Tips for Russian buyers:
1. We generally send your parcel through AliExpress’s official shipping “Cainiao Heavy Parcel Line”, you can check on this website: //global.cainiao.com. After arriving in your country, you will have a DPD tracking number (you can ask us for your exclusive DPD tracking number), your package will be delivered to your door via DPD.
2. In order to enable you to receive the package quickly, you must fill in the complete personal passport information when you purchase it, otherwise it will not be possible to send the package through the Cainiao Heavy Parcel Line, or the package clearance failure will be returned to China.
3. What if your package shows that customs clearance has failed?
General customs clearance failures are caused by incorrect buyer passport information or incomplete personal identification information. You can go to Unitrade’s official website //unitrade.alta.ru to add personal passport information after receiving the Unitrade SMS / email notification. If the buyer does not receive the SMS, you can contact Unitrade directly at +7 (800) 222-49-49, email: firstname.lastname@example.org, consultation time: 9:00 am-21: 00 pm Moscow time, please know thank you.
if customs clearance fails, buyers are advised to contact the customs first: Tel: +7 495-276-68-56, Email: email@example.com, buyers need to provide correct passport / tax data
4.DPD contact number: +7 (800) 234 45 95; Moscow +7 (495) 775 45 85; St. Petersburg +7 (812) 325 78 78; Service hours: Monday to Friday: 9 am to 7 pm; Saturday: 9: 30-18: 00.
Special tips for Brazil customers:
The status on AliExpress shows that my orders arrived in Brazil weeks ago, but I didn’t receive it. What do I do?
Contact your local post office:
E-mail: firstname.lastname@example.org; email@example.com;
Phone: (+55) 11 2112 7267
There are several possible reasons for this, your order may still be on the way, it may be being checked by customs, awaiting customs clearance, etc. The local post office, which is our delivery partner, will help in all of these situations. If you do not receive your order by the end of our consumer protection period, open a dispute and we will resolve it.
Saudi Arabia :
We do not accept COD order (Cash on Delivery), if there is COD order, we will not ship out it. Please arrange payment firstly, then we ship out the order, later we will provide the tracking number and the whole shipping process can be tracking, delivery time is fast only need about 30 days.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.