We support the following payment methods. All payments made on AliExpress are processed by Alipay.
2. Shipping Information
A. Worldwide shipping except some countries.
B. We process the orders timely after payment verification.
C. Shipping time
i: ePacket To USA: 7-15 days
ii: AliExpress / China / Singapore Air Mail: Around 15-45 working Days.
iii: China Post Ordinary Small Packet Plus: Around 20-60 Working days. Around 50-90 days for Brazil.
iv: If you choose DHL or EMS, the shipping time will be around 6-15 working days.
D. If you did not receive the items during our promise time, please contact us. We will track the shipment and get back to you as soon as possible. Sometimes it may meet the exceptional circumstances such as bad weather, holiday, policy change, remote place etc. We will help to check and would give full refund if you don’t get the parcel finally.
3. Return policy
We offer 100% service, if the product damaged or some other supplier’s problem, please feel free to contact us for the details only within 7 days after you get the item and 30 days to return it. Thanks!
A: If you are satisfied with our service, please leave the Positive Feedback for us! We really appreciate your kindly support.
B: If you are not satisfied with our product and service, would you please don’t give us the negative or neutral feedback directly? because we really like to solve any problems and give you nice shopping feeling. So, would you please contact us immediately via the message.
5. Contact us
Please feel free to contact us if you have any questions or need any support. It’s our pleasure to serve for you!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.